Terms and Conditions

Request a phone call

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’ means the Remover. These terms and conditions can be varied or amended subject to prior written agreement We limit or exclude Our liability for loss and damage. We recommend You arrange insurance to cover Your goods. We are able to arrange insurance for Your benefit upon request. This insurance will be separate from this contract and subject to the terms and conditions of the policy.

quotation is addressed and the party by whom the acceptance is signed, and “Your” has a corresponding meaning

Our Quotation

1.1. Our quotation, unless otherwise stated, does not include insurance, cancellation/postponement waivers, customs duties, port charges including (but not limited to) 
1.3  “Goods” means all furniture and other effects which are

1.4  “Services” means the whole of the work to be undertaken by US in connection with the Goods including removal and (if applicable) storage;
1.5  “Subcontractor” means any person other than on of Our employees who, under any agreement or arrangement with Us (whether directly or indirectly) performs or agrees to perform the whole or any part of the Services; in this case it is CITY REMOVALISTS AND STORAGE PTY LTD performing the activity and responsible for its performance.

1.6  Words in the singular include the plural, and words in

demurrage, inspections, or any fees, or taxes payable to to be the subject of the Services; government bodies or agencies. one terms on https://www.interstateremovalistssydneya2z.com.au/ or more genders include all genders.

  1. We have a 2 1/2-hour minimum charge on local moves
  2. If you pay by credit card a 2.5% surcharge will be applied to the total
  3. If there is a toll on the route to your destination we will use this and add to the bill any costs we absorb.
  4. If you request special wrapping i.e. Plastic wrapping beyond the free offer amount this will be added to the bill.
  5. If you hire our boxed please visit the boxes
  6. If you cancel the move the deposit is non-refunded
  7. We have 3-hour window for arrival on all moves due to unknow delays from previous jobs or unavoidable road / traffic conditions.
  8. If you insist, we park illegally to get the job done easier, quicker or for whatever reason the cost of the ticket will be added to the bill.

Your responsibility

  1. It will be your responsibility to Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks as Our liability is limited
  2. Obtain at Your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed.
  3. Pay for any parking or meter suspension charges incurred by Us in carrying out the work.
  4. Be present or represented throughout the collection

Definitions

In these conditions:

1.1 “We” means City Removalists and Storage Pty Ltd. Trading as (interstateremovalistssydneya2z.com.au)and “US” and “Our” have corresponding meanings;

for

1.2 “You” means the party entering into the agreement and delivery of the removal. Services with Us, and includes the party to whom Our



  1. Where We provide You with inventories, receipts, waybills, job sheets or other relevant documents You will ensure that they are signed by You or Your authorised representative as confirmation of collection or delivery of the Goods.
  2. Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
  3. Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
  4. Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
  5. Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
  6. Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them;
  7. Provide Us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.
  8. Arrange appropriate transport, storage or disposal of goods listed in clause
  9. Other than by reason of Our negligence or breach of contract, We will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities

Our liability for loss or damage

  1. We do not know the value of Your goods therefore We limit Our liability to a fixed limit per item.
  2. The amount of liability We accept under this agreement is reflected in Our charges for the work. If You wish Us to increase Our limit of liability per item You agree to pay a higher price for the work as stated in Condition (Our Quotation). Unless otherwise agreed in writing if we are negligent or in breach of contract We will pay You up to $30 for each item which is lost or damaged as a direct result of any negligence or breach of contract on Our part.
  3. We are not Common Carriers
  4. WE ARE NOT COMMON CARRIERS AND ACCEPT NOLIABILITY AS SUCH. We reserve the right to refuse to quote for the carriage of goods for any particular person and for carriage of any goods or classes of goods at Our discretion
  5. Your Obligations and Warranties

3.1 Information supplied by You. You warrant that any information which you have provided to us and on which we have reasonably relied in assessing any quotation or estimate of the resources necessary to carry out the work is accurate

3.2 Owner or Authorised Agent. You warrant that, in entering into this agreement, you are either the owner of the Goods, or the authorised agent of the owner.

3.3 Presence at Loading/Unloading. You will ensure that you or some person on your behalf is present when the Goods are loaded or unloaded, except if they are being unloaded into or loaded from store.

3.4 Dangerous Goods. You warrant that the Goods do include any firearms or goods which are or may become of a dangerous, corrosive, highly combustible, explosive, damaging or noxious nature nor likely to encourage any vermin or pest unless You have disclosed to in writing the presence and nature of any such items prior to them being made available to Us for loading or storage. We may refuse to remove or store such items. If we discover any article or substance of this nature reasonable action, including destruction or disposal, as we may think fit without incurring any liability to you.

3.5 Fragile Goods and Valuable Items. You will, prior to  the commencement of the removal or storage, give to Us written notice of any Goods which are of a fragile or brittle nature and which are not readily apparent as such, or which comprise jewellery, precious objects, works of art, money, collections of items or precision equipment in any case having a value in excess of $1,000.

3.6 Goods Left Behind or Moved in Error. You will ensure to the best of your ability, that all Goods to be removed (other than Goods being removed from store) or stored are uplifted by us and that none is taken in error.


4.  Method of Carriage and Subcontractors

4.1 Mode of Carriage. We shall be entitled to carry the Goods by any reasonable route (having regard to all the circumstances including the nature and destination of any other Goods being carried on the vehicle) and by any reasonable means.

4.2 Subcontractors. The subcontractor if any is City Removalists Storage Pty Ltd ABN 85600228377 they may conduct the whole or any part of the <>

4.3 Liability of Subcontractors and Employees. Any provisions in these conditions which limit our liability also apply to Our Subcontractors and to

 

5.1 We shall not be bound to deliver the Goods except to you or a person authorised by you to receive the goods. If we cannot deliver the Goods either because there is no authorised person there to receive then on Our arrival, or because We cannot gain access to the premises, or for any other reason beyond Our control, We will be entitled to upload the Goods into a warehouse, and will be entitled to charge an additional amount for storage and for the subsequent re-delivery of the Goods. If this happens, we will endeavour to contact you to ascertain whether you have other arrangements.

6.  Storage Conditions

and its performance you will be Issued a Tax invoice for If you require storage facility it will be you the client that is responsible to make prior arrangements with a suitable storage facility of your choice; (interstateremovalistssydneya2z.com.au)does not offer storage nor have any preferred storage facility nor will it make any recommendations to use any storage facility.

7.  Charges and Payments 

the amount you have paid from City Removalists Storage Pty Ltd. outstanding for period of 26 weeks, We may give 28 days written notice to You of intention to sell, and of the outstanding amount is not paid within that period, We may SELL ALL OR ANY OF THE GOODS by public auction or, if that is not reasonably practicable, by private treaty and apply the .The initial callout fee payable at the time booking, all other payments such as but not limited to the whole or part of the moves total is payable to the company City Removalists Storage Pty Ltd responsible for your move within 14 days of the date set for the payment or, if no date set for payment, within 14 days of the date of invoice, you agree to thereupon pay the charges.

7.1 Variation of work Required and Delay. If the work You ultimately require Us to do varies from the work for which a quotation or estimate has been given, or if we are prevented from or delayed in undertaking the Services or any part thereof (expect where that prevention or delay results from a factor within Our control). We will also be entitled to make a reasonable additional charge. We will also be entitled to reimbursement from you of any amount which we have required to pay to a third party (other than a Subcontractor) to obtain or effect delivery of the Goods.

7.2 Alteration of Dates. If a date for the performance by US of any Services Us agreed upon in the quotation and acceptance or subsequently, and You require that date to be altered or the Goods are not available on that date, we will also be entitled to make reasonable additional charge for nay loss or additional expense occasioned by such alteration or unavailability.
7.3 Payment by third Party. If you arrange with Us or instruct US that Our charges are to be paid by a third party and if that party does not pay the charges within 14 days of the date set for the payment or, if no date set for payment, within 14 days of the date of invoice, you agree to thereupon pay the charges  

net proceeds in satisfaction of the amount due.

7.4 Default Charges. If amounts are outstanding from you to us for more than 30 days, we will be entitled to charge interest at the Commonwealth Bank maximum personal

7.5 Contractual Liens. All Goods by us will be subject to general lien for any moneys due by You to Us relating to any Services provided under this or any other agreement. Without prejudice to any other rights which we may have under this contract or otherwise at law, if any amounts have been

8. Loss of Damage – Private Removals and Storage overdraft interest rate for amounts not exceeding $100,000 from time to time, calculated on daily rests.

8.1 Australian consumer Law. Except where the Services are required by You for the purpose of a business, trade, profession or occupation in which You are engaged this agreement will be subject to the guarantees set out in sections 60, 61 and 62 of the Australian consumer Law (as enacted as Schedule 2 of the Competition and Consumer Act 2010)being, in particular, a guarantee that the Services will be rendered with due care and skill, and the following conditions of this clause 8 will apply.

8.2 Exclusions. We will not be liable for any loss or damage nor any delay which result any cause beyond our control

8.3 Damage to Goods - Packaging. If the Goods sustain damage by reason of defective or inadequate packing or unpacking, and the packing or unpacking (as the case may be) was not undertaken by us or a Subcontractor, we will not be liable.

8.4 Damage to Goods – Inherent Risk. Certain goods (including electrical and mechanical appliances, computer equipment, scientific Instruments and certain musical instruments) are inherently susceptible to suffer damage or disorder upon removal, unless that damage or disorder results from the want of due care and skill on our part, we will not be liable.

8.5 Notification of Loss or Damage. Any claim for loss or damage under this clause 8 be notified by you to US in writing, or by telephone and later confirmed in writing, within a reasonable time after the date of delivery we will have the best chance of locating any misplaced items, or ascertaining the cause

9. Loss or Damage – Commercial Removals and Storage

9.1 Application. If the Services are required by you for the purpose of a business, trade, profession or occupation in address which you are engaged, the following conditions of this clause 9

9.2 Claims. In circumstances where We are liable under sub clause 9.2. notice of the claim must be given by You to us as soon as possible, and written notice must be given within 14 days of the date of delivery or, in the case of loss, the date upon which the goods would ordinary have been delivered, failing which we will have no further liability.

10. Insurance

10.1 Insurance. You may, of course, arrange Insurance with an Insurer of your choice.

10.2 Assignment. If we, in discharge of any liability, make payment of any amount to you in respect of loss of damage to or delay in delivery of the Goods, you hereby assign to us rights which you have under any policy of insurance to recover that amount and you hereby irrevocably appoint Us as your attorney with full power in your name to claim and recover that amount and you will execute all the documents and provide all the information as may be necessary to enable US to obtain the full benefit of this clause.

11. Disputes

11.1 Notification of dispute. If you or we consider that a dispute has arisen in relation to this agreement (either during the Services, or after they have been completed), written notice of the dispute will be given to the other party. Even if that notice is given, you and we must continue to perform any obligations outstanding by us under the agreement.

11.2 Dispute Resolution. If you and we cannot resolve the dispute between Us, you are entitled to refer dispute to the fair-Trading NSW

12. Variation and Notice

12.1 Variation. the terms of these conditions cannot be varied other than by your and our mutual consent. Our consent can only be given by a proprietor, director, secretary or manager, and must be evidenced in writing.

12.2 Notice. Any notice to be given by us to you may be given personally or by prepaid addressed to your address last known to us, or by facsimile to a facsimile number at that address, or by electronic mail.

13. Applicable Law

13.1 The law which governs this agreement will be law applicable in the place which the agreement is made.

14. We will hold the goods if customer doesn’t pay for the job

15. Payment must be done upon reaching the delivery.

16. If payment is not done at delivery, we will take the items back to our storage and additional charges will be applied for the storage and other associated costs. Page 5/5

Share by: